Master Services agreement

Last modified: Mon, 19th Feb, 2024

This Master Services Agreement (this “Agreement”) governs the access and use of one of more Services (as defined in Section 1 below) purchased from Wise Operations Private Limited and/or its Affiliate(s) (collectively, “Wiseops”). By accepting this agreement or by using the services, customer acknowledges it has read, understands, and has the authority to enter into this agreement.

  1. Definitions. As used in this Agreement, the following terms have the meaning set forth below.
    1. “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party to this Agreement.
    2. “Customer” means the party entering into this Agreement and or an Order Form with Wiseops.
    3. “Fees” means the amounts payable by Customer to Wiseops for access to the Services.
    4. “Order Form” means the ordering document mutually executed by Wiseops and Customer specifying: (i) the Service(s) purchased, (ii) the number of licenses purchased, (iii) Fees payable by Customer to Wiseops for provision of the Services, (iv) the subscription period of the Services to be provided by Wiseops to Customer, (v) billing and payment information, and (vi) any other applicable quantity specifications regarding Customer’s purchase of the Services.
    5. “Personal Data” means any data that Customer submits into the Services relating to an identified or identifiable natural person protected under data protection laws.
    6. “Services” means a platform that allows Customer to access the Cloud Optimisation tool and any related services offered by Wiseops that may be purchased by Customer and is set forth in the Order Form signed between parties.
    7. “Subscription Period” means the term agreed between the Parties as detailed in the Order Form.
    8. “Wiseops” means Wise Operations Private limited., or one of its Affiliates.
    9. “Users” means the employees and contractors that Customer authorizes to access and use the Services.
  2. Provision of the Services. Wiseops agrees to make the Services available to Customer and its Users pursuant to the terms of this Agreement, and as specified in an Order Form. Where an Affiliate of Customer wishes to access or use the Services, such Affiliate must request Affiliate status and enter into its own separate Order Form governed by this Agreement, and then for purposes of that Order Form, the Affiliate shall be deemed the “Customer,” responsible for its performance and all obligations to Wiseops thereunder; provided, however, Customer shall be and remain responsible for the acts and omissions of any of its Affiliates. For certain Services, additional Service-specific terms may apply, which can be found attached to Customer’s Order Form.
  3. Terms of Use.
    1. Customer shall not, nor shall it permit its Users to: (i) use the Services in any manner that is unlawful or that infringes the rights of others; (ii) copy, distribute, resell, create derivative works from, hack, modify, or interfere with, including through the introduction of any computer code, file, or program that may cause damage to, the proper working of the Services, any of the products, or any third-party system made available through the Services; (iii) input any infringing, racist, hateful, sexist, pornographic, harassing, defamatory, libelous, or other similar inappropriate content into the Services or instruct Wiseops to include any such content in the Services; (iv) scrape, spider, or utilize other automated means of any kind to access the Services, including, but not limited to, accessing API endpoints for which Customer or its Users have not been provided authorization by Wiseops; (v) use the Services to build a competitive product to the Services; (vi) share login access to the Services among multiple individuals, transfer a User license (except in connection with a termination of employment), or otherwise permit any person other than the Users to use the Services; (vii) permit any individual who is legally incapable of giving consent for the use of online services or the collection and processing of their personal data to use the Services (e.g., individuals under 13 years old)


  1. Violations of Restrictions. If Wiseops determines that Customer or any of its Users has violated the restrictions set forth in Section 3 above (collectively, the “Terms of Use”), and if such violation is remediable Wiseops shall notify Customer of such violation. If Customer fails to cure such violation within ten (10) days, then Wiseops may terminate or suspend access to the Services for Customer or the relevant Users. Separately, Wiseops may remove or edit inappropriate content or activity identified by or reported to Wiseops.
  2. Fees. Customers will pay the Fees as set forth in one or more Order Forms. Unless stated otherwise in an Order Form, all fees are payable in US dollars. Any future incremental add-on or renewal orders after the initial subscription period (as set forth in an Order Form) shall be subject to the subscription standard price in effect at time of purchase. In the event that Customer is late in making payments, Wiseops reserves the right to charge the greater of 1.5% interest per month or the maximum interest permitted by law, and Customer will be liable for all third-party collection costs.
  3. Taxes. The Fees are stated exclusive of all federal, state, local, and foreign taxes, levies, and assessments of any nature, including value-added, use, or withholding taxes. Customer agrees to bear and be responsible for the payment of all such taxes, levies and assessments imposed on Customer arising out of this Agreement, excluding any tax based on Wiseops’s income, gross receipts, business and occupation tax, and employment-related taxes. If tax withholding is required, Customer will pay the required amount to the relevant governmental authority and produce a withholding tax certificate to Wiseops while remitting the residual to Wiseops.
  4. Confidentiality.
    1. Each party agrees that all code, inventions, know-how, or business, technical, and financial information disclosed to a party (the “Receiving Party”) by the disclosing party (the “Disclosing Party”), constitute the confidential information of the Disclosing Party (“Confidential Information”), provided that it is either identified as confidential at the time of disclosure, or should be reasonably known by the Receiving Party to be confidential due to the nature of the information disclosed. Confidential Information will not, however, include any information that: (i) was publicly known and made generally available in the public domain prior to the time of disclosure by the Disclosing Party, (ii) becomes publicly known and made generally available after disclosure by the Disclosing Party to the Receiving Party through no action or inaction of the Receiving Party, (iii) is already in the possession of the Receiving Party at the time of disclosure by the Discloser, (iv) is obtained by the Receiving Party from a third party without a known breach of the third party’s obligations of confidentiality, or (v) is independently developed by the Receiving Party without use of or reference to the Confidential Information. The Receiving Party may disclose the Disclosing Party’s Confidential Information if required by law provided that the Receiving Party will use reasonable efforts to seek confidential treatment for such Confidential Information, and, if and as permitted by law, will provide prior notice to the Discloser to allow the Discloser to seek protective or other court orders.
    2. Except as expressly authorized herein or as necessary to perform its obligations hereunder, the Receiving Party agrees: (i) not to disclose any Confidential Information to third parties, and (ii) not to use Confidential Information for any purpose other than as necessary to exercise its rights or perform its obligations hereunder.
  5. Processing of Personal Data. Customer agrees that Wiseops may process Personal Data as necessary for: (i) storage and processing in accordance with the Agreement and applicable Order Form(s); (ii) processing initiated by Users in their use of the Services; and (iii) processing to comply with other documented reasonable instructions provided by User (e.g. via email or support tickets) where such instructions are consistent with the terms of the Agreement. To the extent that Customer is subject to data privacy law, then Customer agrees to request from Wiseops a data protection agreement prior to providing any Personal Data to Wiseops. Customer will have sole responsibility for the legality of Personal Data and the means by which Customer acquired Personal Data, including providing legally adequate notices to and obtaining any necessary consent from its employees, agents, or third parties to whom it extends the benefits of the Services.
  6. Term and Termination.
    1. The Agreement will commence on the Effective Date, and will continue until all Order Forms hereunder have expired or have been terminated. The term of an Order Form will be specified as the Subscription Period therein and unless otherwise stated in such Order Form, the Subscription Period will renew automatically, unless terminated by either party by giving at least 30 days written notice prior to the end of the Subscription Period.
    2. Termination for Material Breach. Either party may terminate this Agreement and any applicable Order Form(s) in the event that the other party materially breaches this Agreement, by providing 30 days’ written notice, unless such breach is cured during such 30-day notice period. In the event that Customer terminates this Agreement or any Order Form due to material breach by Wiseops, then Customer will be entitled to receive a pro-rated refund for Services not rendered past the termination date. The parties agree that those provisions that by their nature are intended to survive the termination of this Agreement shall survive the termination notwithstanding the cause of termination.
    3. Irrespective of any cure periods stated in this Agreement, Wiseops reserves the right in its sole discretion to terminate or suspend access to the Services for Customer or the relevant Users at any time if immediate action is required to prevent or protect against fraud or to address imminent potential harm or damages.
  7. Trial Subscriptions. Services may be made available on a trial basis (“Trial Subscription”) to customers for a period of up to 14 days, or a longer period agreed between the parties (“Trial Period”). Trial Subscriptions are subject to the terms and conditions of this Agreement, except however that: (i) Trial Subscriptions may only be used to evaluate and facilitate Customer’s decision to purchase a subscription to Services; (ii) Trial Subscriptions are provided by Wiseops on an AS IS and AS AVAILABLE basis without warranties of any kind and (iii) Wiseops’S AGGREGATE LIABILITY FOR ANY AND ALL CAUSES OF ACTIONS, CLAIMS AND DAMAGES IN CONNECTION WITH ANY TRIAL IS LIMITED TO ONE HUNDRED DOLLARS ($100.00). At the end of the Trial Period, Customers must sign an Order Form and pay the applicable Fees, and this Agreement terminates as related to the Trial Subscription. Customers continued use of the Services after a Trial Period is subject to this Agreement. If Customer provides Wiseops with any feedback, Customer agrees that Wiseops owns and may use in any manner and without limitation, attribution or compensation in any form, all feedback Customer provides. All such feedback shall be deemed Wiseops’s Confidential Information.
  9. Limitation of Liabilities.
    2. Notwithstanding the limitation of liability set forth above: (i) any indemnified liability and any liability arising from violation of the Terms of Use will not be limited, and (ii) each party’s liability arising from breach of its confidentiality obligations hereunder, will be limited to three times the Fees paid or payable by Customer to Wiseops in the 12 months prior to the date the relevant claim arose.
  10. Indemnification.
    1. Wiseops’s Indemnification Obligations. Wiseops agrees to defend Customer for any third-party claim arising from an allegation that the Services infringes a third party’s intellectual property rights (“Claim Against Customer”), and indemnify Customer from any proven damages, reasonable attorney fees, and associated reasonable costs and expenses (“Losses”) incurred by Customer as a result of a Claim Against Customer. In the event that the Services become subject to a third-party intellectual property claim, or Wiseops believes that the Services will become subject to such a claim, then Wiseops may elect to: (i) modify the Services so that they are no longer allegedly infringing, (ii) obtain a license for Customer’s continued use of the Services, or (iii) terminate this Agreement or any applicable Order Forms, and provide Customer a pro-rated refund for Services not rendered past the termination date. This section states Wiseops’s sole liability to Customer with respect to a claim that any part of the Services infringes the intellectual property rights of a third party. Wiseops shall have no liability for any claim in respect of any Services to the extent that (i) the Services are used by Customer outside the scope of the rights granted in the Agreement or in a manner or for a purpose other than that for which it was supplied or (ii) the Services are modified by or on behalf of Customer.
    2. Customer’s Indemnification Obligations. Customer agrees to defend Wiseops for any third-party claim arising from Customer’s or its Users’ violation of the Terms of Use (“Claim Against Wiseops”), and indemnify Wiseops from any Losses incurred by Wiseops as a result of a Claim Against Wiseops.
    3. Requirements for Indemnification. In order for the indemnification obligations hereunder to apply, the party seeking indemnification must: (i) promptly tender a claim for indemnification, (ii) allow the indemnifying party sole control of the defense or settlement of the underlying claim, and (iii) reasonably assist with any defense or settlement of the underlying claim at the indemnifying party’s request and expense. Notwithstanding the foregoing, a party may not consent to entry of any judgment or enter into any settlement that imposes liability or obligations on the other party or diminishes the other party’s rights, without obtaining the other party’s express prior consent, such consent not to be unreasonably withheld or delayed.
  11. Anti-Corruption. Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction.
  12. Publicity. Customer grants Wiseops the right to use Customer’s company name and logo as a reference for marketing or promotional purposes on Wiseops’s website and in other promotional materials.
  13. Force Majeure. Neither party will be liable for any delay in the performance of its obligations hereunder during, and to the extent caused by, a condition that is beyond a party’s reasonable control, including but not limited to natural disaster, civil disturbance, acts of terrorism or war, labor conditions, interruption or failure by a third-party hosting or Internet provider or utility provider, governmental actions, or denial of service attacks.
  14. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be deemed null and void, and the remaining provisions of this Agreement shall remain in effect.
  15. Governing Law Venue, and Attorney’s Fees. This Agreement and any disputes arising under it will be governed by the laws of the State of California without regard to its conflict of laws provisions, and each party consents to the personal jurisdiction and venue of the state court in the state of Rajasthan. In the event of any dispute between the parties regarding the terms of this Agreement, the party prevailing in such dispute shall be entitled to collect from the other party all costs incurred in such dispute, including reasonable attorneys’ fees.
  16. Third Party Transactions. If Services are purchased by a customer of an authorized reseller of Wiseops, this Agreement continues to apply, other than terms related to pricing, billing, invoicing and payment, and instead the terms of purchase shall be as agreed to between Customer and Reseller. If Services are purchased by a customer of a third party partner of Wiseops, Sections 2 (Provision of the Services), 3 (Terms of Use), 4 (Violations of Terms of Use), 8 (Processing of Personal Data), 11 (Warranties and Disclaimers), 12 (Limitation of Liabilities), and 18 (Governing Law, Venue, and Attorneys’ Fee) of this Agreement applies.
  17. Entire Agreement. This Agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter. This Agreement and any mutually executed Order Forms shall apply in lieu of the terms or conditions in any purchase order or other documentation that Customer provides, and all such terms and conditions are null and void and superseded by this Agreement and any mutually executed Order Forms. Where Wiseops has provided you with a translation of the English language version of this Agreement or any document referenced in this Agreement, the translation is provided for your convenience only and the English language versions of any such document, will control. This Agreement, or any part thereof, may be modified by Wiseops at any time, including the addition or deletion of terms at any time, and such modifications, additions or deletions will be effective immediately upon posting.